RUFF. Like the bark of a dog. They say what they want, when they want. Pure and unfiltered. RUFF. That stands for Raw, Unfiltered, Feedback Form.
We value each of our associates and your voices. Tradition would have that if someone had an opinion, they would share it with their manager. The manager may pass that on to their manager, and up the line it goes. It is possible by the time it gets to Senior Management, it has been filtered and massaged to the point that it doesn’t even resemble the original message. (think the game of telephone).
In order to obtain direct, unfiltered feedback from our “front lines” we need a way that is open, honest, easy and safe. Maybe you just received their new releases and they think they are great, you can supply us with that direct feedback. Perhaps you have a suggestion for improvement, or a comment that you heard from your account, some information you learned about one of our competitors. RUFF opens the door of communication directly from the you on the front-lines to the President.
RUFF is an on-line, anonymous, feedback form. Reps can keep a link to the form on your ipad and use it at any time. While in an account, after a call, at home in the evening…wherever you have an internet connection. It would work on the same principle as the other on-line forms that you are used to using for Line Art programs, Opp fund reimbursement, etc. In-house folks can save the link as a shortcut in your browser. Once the form is completed and you submit it, it will go directly to Masato (I will get a copy as well.)
As stated, this feedback will be sent completely anonymously. There is no way we will know who completed the form. You can, however, enter your name on the first page IF YOU WISH but there is no obligation to do so. As the information will be shared anonymously, we can’t respond directly to any specific person. We will, however, include highlighted issues here on this RUFF feedback page. While we can’t respond to every issue, each one will be read
We value each of our associates and your voices. Tradition would have that if someone had an opinion, they would share it with their manager. The manager may pass that on to their manager, and up the line it goes. It is possible by the time it gets to Senior Management, it has been filtered and massaged to the point that it doesn’t even resemble the original message. (think the game of telephone).
In order to obtain direct, unfiltered feedback from our “front lines” we need a way that is open, honest, easy and safe. Maybe you just received their new releases and they think they are great, you can supply us with that direct feedback. Perhaps you have a suggestion for improvement, or a comment that you heard from your account, some information you learned about one of our competitors. RUFF opens the door of communication directly from the you on the front-lines to the President.
RUFF is an on-line, anonymous, feedback form. Reps can keep a link to the form on your ipad and use it at any time. While in an account, after a call, at home in the evening…wherever you have an internet connection. It would work on the same principle as the other on-line forms that you are used to using for Line Art programs, Opp fund reimbursement, etc. In-house folks can save the link as a shortcut in your browser. Once the form is completed and you submit it, it will go directly to Masato (I will get a copy as well.)
As stated, this feedback will be sent completely anonymously. There is no way we will know who completed the form. You can, however, enter your name on the first page IF YOU WISH but there is no obligation to do so. As the information will be shared anonymously, we can’t respond directly to any specific person. We will, however, include highlighted issues here on this RUFF feedback page. While we can’t respond to every issue, each one will be read